Wednesday, October 14, 2009

The Case of the Vanishing Server

You go to a highly recommended restaurant, a place where you’ve heard the chef and the vibe are amazing. You’re primed, excited, and ready for a special experience. The menu looks good. You order. You eat. But at some point, or many times, during the meal- whether it’s early on between the aps and the entrees, or at the end when waiting for the check- your server is nowhere to be seen. If the disappearing act happens more than once over the course of an evening or lasts way too long, it becomes annoying, aggravating, and, at worst can even take some of the shimmer off an otherwise perfect outing.

My server was noticeably absent and incredibly slow Friday night at Momocho. A friend and I went there for dinner and had great food: blue crab guacamole, carnitas, and Vera Cruz style calamar, washed down with margaritas. We weren’t in a hurry and didn’t demand a lot of extra attention. But throughout our two hours at the table, our guy was just gone, unavailable to refill water glasses, invisible when we were thinking of ordering a second drink, and seemingly on a cross town trip between taking our credit cards and returning with receipts to sign.

So what gives when this happens? A cigarette break or a smooching in the storeroom? A sudden need to text or talk cell to cell? Or something more sinister- say alien abduction? I might have entertained such questions, and gotten in a snit about his apparent and repeated desertions, had I not recently read a post about the subject on Slashfood . It offers an education about what else might be happening. Check it out before you dine out again and don’t forget to scroll through the comments.

No comments: